FAQ

How long does shipping take?
Orders are processed within 1-3 business days, with delivery typically taking 5-12 business days depending on your location and the product.

Do you offer returns?
Yes. Unused items in original packaging can be returned within 30 days of delivery. See our Refund Policy for full details.

What if my order arrives damaged?
Contact us within 7 days of delivery at support@shadowpetshop.store and we'll arrange a free replacement or full refund.

How can I track my order?
You'll receive a tracking number by email as soon as your order ships.

How do I contact you?
Email us anytime at support@shadowpetshop.store — we typically respond within 1-2 business days.

Do you ship internationally?
Shipping availability and rates are calculated at checkout based on your location.