Refund policy

Return & Refund Policy

We want you and your pet to be happy with every order. If you're not satisfied, you may request a return within 30 days of delivery.

Eligibility: Items must be unused, in their original packaging, and in the same condition you received them. Perishable items (such as chews and treats) can only be returned if defective or damaged.

How to start a return: Contact us at support@shadowpetshop.store with your order number and reason for return. We'll provide instructions and a return address.

Refunds: Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or incorrect items: If your order arrives damaged or incorrect, contact us within 7 days of delivery for a free replacement or full refund.

Return shipping: Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.